Posted on: 20 September 2021 | Industry News

Deceuninck Aluminium expands customer support team

Deceuninck Aluminium has expanded its customer support function with the appointment of Klare Dean as Customer Service Coordinator.

Deceuninck Aluminium

Starting out in the banking industry, Klare took a career break to raise her family, returning to work in an order processing role in the printing industry in 2016.

She joined Deceuninck in 2018 as a Customer Service Administrator, within the PVC-U side of the business, later training as an internal auditor.

Klare joined the Deceuninck Aluminium team in July, becoming a key point of contact for its rapidly expanding customer base.

She said: “The enthusiasm here is infectious, the team, the customers. Everyone is behind this product. Whenever I’ve spoken to anyone about Decalu, it’s been a positive.

“As Customer Services Coordinator it’s my job to make sure that that offer is underpinned with the right levels of service and support.

“Even in the short time that I’ve been here, we’ve brought on a number of new customers and it’s great to be part of a rapidly growing and very dynamic business.”

Decalu by Deceuninck Aluminium’s aluminium was launched in the UK in January 2020, gaining traction on the strength of manufacturing efficiencies of up to 40%, plus major installation gains, including the use of a pre-inserted co-extruded gasket and knock-in glazing bead.

The range includes the ultra-energy-efficient Decalu88 Bi-folding Door, the Decalu163 Lift-and-Slide; aluminium entrance doors; casement windows; turn-and-tilt; and reversible windows.

Nigel Headford, Director, Deceuninck Aluminium, said: “Klare is passionate about service and that’s absolutely key for us because from day one we’ve always said that if our service levels are the same as everyone else’s then we’ve failed. We want to be the best.

“Klare’s appointment is a key part of the jigsaw and she’s going to be instrumental in taking us to where we want to go. We’re delighted to bring her on board.”

For more information call 01249 816 969, email deceuninck.ltd@deceuninck.com  or visit www.deceuninck.co.uk

Deceuninck Aluminium were part of FENEX 2021 – read their bio here.