Onsite 7 is for any business within the Trade, Construction or Fenestration sectors.
Onsite 7 is headed up by ‘industry professionals’ with solid experience across a variety of trades and construction arenas. With equally strong ethics and values that cascade throughout our business, all of which come from our strong leadership & ownership backgrounds.
We understand your industry and actively work in it. In essence, Onsite 7 are fully aware of the pain points a business goes through each day – we have been there and done it. We have listened to every reason imaginable as to why a customer feels they either can’t pay or shouldn’t pay for the products/services they have had. We have also been misled/miscommunicated too by team members as to whether a job is actually complete or not. And we understand that a fast-paced business doesn’t have time to integrate complicated software packages.
Our senior management team are always hand’s on in the daily running of Onsite 7, keeping their finger on the pulse and helping deliver first-class ‘User Experience’, as well as ‘Outstanding Customer Service’. They have a wealth of experience across multiple trade/construction/fenestration verticals, which helps them understand our customers’ frustrations and deliver valuable solutions.
We have varied support staff on hand, both providing hard support and soft support services. Our team is incredibly experienced, which helps them get to the bottom of support requests promptly and efficiently. Our ‘soft’ support teamwork in the background, providing technical updates, service monitoring and security checks. This ensures the very best service levels are maintained for our customers. The ‘hard’ support team deal directly with our customers, helping them through product queries, providing quick demonstration results and even tailoring their software to their individual business needs.
Having both experienced telesales people, alongside field sales support, separates Onsite 7 from our competitors. This unique service allows a more personal touch that our customers believe in and trust. We have the unique ability to offer virtual sales demonstrations and face-to-face 1 to 1 meetings for larger organisations. Each of these consultations allows our potential new clients to see the entire Onsite 7 system and gain a complete understanding of the benefits it brings to them.
If you would like to speak with one of our team, please feel free to get in touch today.
Visit Us: https://onsite7.co.uk